SaaS Ticketing Workflow That Puts Security on Autopilot

Automatically create and track remediation tasks in your existing ticketing system to streamline security issue resolution.
Close the SaaS Security Gap with complete visibility into your ecosystem. The average enterprise uses +500 SaaS applications, with 90% remaining unmanaged. Traditional security can't keep up. Reco's Dynamic Application Discovery does.
Trusted by leading organizations, including Fortune 500 companies.
SOC2 Certified
ISO 27001
GDPR Compliant
200+ SaaS Apps
The Integration Gap Problem

The Real Risk Isn't Just Slow Remediation - It's What Slips Through the Cracks

The SaaS Security Gap grows when findings never become fixes. Automated ticketing closes the loop.

Manual Bottlenecks

Security teams spend hours creating tickets instead of focusing on actual threat response and remediation.

Assignment Chaos

Critical security findings get assigned to the wrong teams, delaying resolution for weeks or months.

Lost Context

Security findings lose critical business context when manually transferred to ticketing systems.

Resolution Gaps

Tickets get created but never tracked, leaving security vulnerabilities unresolved indefinitely.

Process Breakdown

Security teams and IT operations work in silos, creating friction that slows remediation efforts.
READY TO AUTOMATE YOUR SECURITY WORKFLOWS?

Discover how Reco's Ticketing Workflows automatically turn security findings into tracked, actionable tasks

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What you get with SaaS Ticketing Workflow

How Reco Connects Security Findings to Action With Your Ticketing Tools

Accelerate Security Operations Through Intelligence

Leverage AI-powered automation and unified workflows to scale your security team's capabilities and response times
AI Powered SaaS Security Insights
Transform overwhelming security data into clear, actionable intelligence with AI that understands your business context and tells you exactly what to do next.
SaaS Ticketing Workflow
Automatically create and track remediation tasks in your existing ticketing system to streamline security issue resolution.
Custom Policy Studio
Create and run your own custom policies tailored to your organization's specific security requirements and business context.

Uncover Hidden Risks in Your SaaS Environment

Automatically discover and assess unauthorized applications, AI tools, and hidden connections that pose security risks to your organization.
Detect Shadow SaaS
Stop shadow applications from creating security blind spots across your organization
Shadow AI Discovery
Instantly track all shadow AI tools, unauthorized GenAI usage, and AI agents operating outside IT oversight, including their data access patterns.
Unsanctioned Apps Control
Flag and manage apps not approved by IT or security.

Transform Identity Risk into Business Advantage

Streamline access management through intelligent identity governance that reduces risk while improving operational efficiency.
SaaS Offboarding
Remove access for former employees automatically and securely.
Ensure Identity Governance Compliance
Prove and enforce compliance with access policies.

Where Reco Secures SaaS Offboarding Across the Employee Lifecycle

Identity & Access Governance

Ensure that accounts are always secure, and access privileges are kept to a minimum through AI-powered Identity Context Agent monitoring.Learn more

SaaS Posture Management & Compliance

Achieve continuous compliance and bulletproof security posture, no matter how fast your SaaS environment grows

ITDR (Identity Threat Detection and Response)

Get instant alerts on data theft, account compromise, and configuration drift with hundreds of pre-built detection controls. Respond automatically with your existing tools.

Ready to move faster? Let's get you integrated in 3–5 days.

Our SaaS App Factory™ integrates new applications 10x faster than traditional approaches.
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What Our Customers Say

4.8/5Based on 124 reviews on G2

Frequently Asked Questions

What is a SaaS ticketing workflow and why does it matter for security?

A SaaS ticketing workflow is the automated process of converting security findings into tracked, actionable tickets within your existing workflow systems.

• Includes security issues, compliance gaps, and configuration risks

• Runs automatically when issues are detected

• Ensures accountability and prevents issues from being forgotten

Can Reco integrate with Jira, ServiceNow, and other ticketing platforms?

Yes. Reco specializes in native integrations with major ticketing and workflow platforms.

• Direct integration with Jira, ServiceNow, ClickUp, and other systems

• Automated ticket creation with customizable templates and fields

• Bi-directional sync for status updates and resolution tracking

It provides seamless workflow integration across your complete operational ecosystem.

What happens if a ticket is ignored or unresolved?

Reco provides comprehensive tracking and escalation capabilities for unresolved issues.

• Automated reminders and escalation workflows

• Status tracking and aging reports for management visibility

• Integration with existing SLA and governance processes

How does Reco turn findings into actionable tickets automatically?

Reco uses intelligent automation to create contextual tickets from security discoveries.

• Real-time issue detection triggers automated ticket creation

• Smart routing assigns tickets to appropriate teams and owners

• Complete context includes remediation guidance and business impact

It creates comprehensive tickets across platforms like Jira and ServiceNow without manual intervention.

How does Reco ensure the right owners are assigned to security issues?

Reco automatically analyzes and routes tickets to the most appropriate teams and individuals.

• Maps issues to app owners, security teams, and subject matter experts

• Uses business context like application criticality and team structure

• Provides escalation rules and backup assignment logic

This ensures tickets reach the right people with the context needed for quick resolution.

How do Reco's workflows help scale response across teams and tools?

It provides the automation needed to manage security at enterprise scale.

• Automated ticket creation eliminates manual workflow bottlenecks

• Smart routing ensures expertise is applied to appropriate issues

• Cross-platform integration connects security and operations teams

• Progress tracking provides visibility across distributed teams

• Standardized processes ensure consistent response quality

Ready for SaaS Security
that can keep up?

Request a demo